If you want to return or exchange goods, please return the goods to us within two weeks of receiving them and let us know, by completing the form enclosed in your package (Germany only), whether you are returning the goods or wish to exchange them.
If you need more time, let us know and we will extend the period of two weeks. Please contact us!
For returns and exchanges within Germany we will pay the postal costs. You can order a Pre-paid Returns Label at email@example.com to be sent to your mail address. You simply print the label, attach it to your package and take it to the Post Office. The Return is therefore free of charge for you.
Returns from outside Germany must be pre-paid. Please do not send unpaid postal packages, the extra costs will be added to your invoice.
Please send returned goods to:
In der Herrnau 3
D - 90518 Altdorf
Please contact us by e-mail regarding any complaints at firstname.lastname@example.org or Tel. +49 (0)9187-907989-0.